Frequently Asked Questions

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Frequently Asked Question

Are you a current client and need help?

If yes, we'd be happy to serve you at 1-800-764-5138 or by email at info@mysimplygreen.com

Or feel free to browse our online client and prospect help centre.

  • I’m considering signing-up with Simply Green and have questions
    • Q: Who is Simply Green and how can they help?
      A:

      Simply Green Home Services is Canada's local heating and cooling company with 9 offices across the country and a network of over 200 local heating and cooling experts.

      Simply Green helps Canadian homeowners upgrade their furnaces, air conditioners, water heaters, water filtration, and air filtration systems to provide healthier homes that use less energy.

    • Q: How do I know I should upgrade my furnace / AC ?
      A:

      Your furnace, air conditioner, and water heating systems make up 50-75% of your homes energy costs, so making them more efficient will help you save money and reduce your carbon footprint.

      Generally, equipment that is over 10-15 years old signals a potential need to upgrad; however, a Simply Green technician can provide a detailed assessment of your equipment. As the technology has advanced, the government has upgraded the housing codes and some old equipment may be behind code and time for an upgrade.

    • Q: Why is renting high-efficiency equipment better than buying?
      A:

      Renting high-efficiency equipment (which includes a full maintenance program) is a great service for homeowners because:

      • Saves homeowners from large upfront installation and equipment costs
      • Provides homeowners with expert technical service 24-7
      • Gives homeowners peace-of-mind that all service calls and regular maintenance is included
      • Provides homeowners low monthly payment options
    • Q: Does renting from Simply Green support my local businesses and community?
      A: Of course ! Not only does Simply Green employ local sales and installation technicians, but we're always looking to expand our sales team with representatives from the local region. Along with that a portion of our profits does go to local charities
    • Q: Is at-your-door selling a good thing?
      A:

      Yes - having a Simply Green agent at your door is a convenient and helpful way to assess your energy needs and the current state of your equipment.

      All Simply Green agents are fully registered with your local municipality and is a convenient sales approach for homeowners for items that are fixed to their house.

      In some provinces, at-your-door selling has restrictions and where that applies Simply Green adheres to all regulations.

    • Q: What is ENERGY STAR® and why does it matter?
      A:

      ENERGY STAR® is the international symbol of premium energy efficiency. Simply Green's top-of-the-line heating and cooling equipment carry ENERGY STAR® certifications. Look for the ENERGY STAR® label to save money on your energy bills and help protect our environment.

    • Q: Will I qualify for rebates if I upgrade my equipment?
      A:

      The Government of Canada and many provincial governments have initiatives help make Canada more green. As such, there are a number of available rebates for reducing energy usage, such as upgrading components in your home. Please visit Saveonenergy.ca for more details on available programs in your area.

    • Q: What is Simply Green's relationship to Enbridge, Fortis BC, and other utilities?
      A:

      Simply Green Home Services is not owned by, or affiliated with, Enbridge Gas Distribution or any other gas distributor. Nor is Simply Green affiliated with any government agency. Utilities such as Enbridge provide your home with natural gas, and do not offer equipment rentals. Simply Green has an "Open Bill Agreement" with Enbridge Gas Distribution, which simply allows you to consolidate your rental fees with your gas expenses, on one bill.

    • Q: What happens to my old equipment when I upgrade with Simply Green?
      A: If your old equipment is rented, Simply Green will return it to your old provider, free of charge. If it's owned by you, we can dispose of it, free of charge, or leave it for you to keep (most people don't know how to dispose of equipment properly, so we don't mind doing it for you).
    • Q: What forms of payment do you accept?
      A:

      Rental payments are usually billed through Pre-Authorized Debit from any leading financial institution, unless in Ontario, where you can choose to have your payment consolidated with your Enbridge Gas Distribution bill. For purchases or buyouts, we accept cash, cheques, all major credit cards (VISA, MasterCard, American Express).

  • I’m a current client have a question about my equipment , bill or account

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